Returns and Exchanges
If you’re not completely satisfied with your purchase, you can return your eligible items by courier or to our office within 7 days of the original delivery date.
Refund Processing Time
Please allow 7 working days for bank payments and up to 30 working days for credit card refunds.
It may take a few days until your bank posts the refund to your account.
We will only refund in the same method of payment.
If you are not satisfied with Haenim UV Sterilizer, we will gladly take it back as long as the item is unworn/unused/and packaging is in pristine condition within 7 days from delivery.
Only items that have been directly purchased through the Haenim website (www.haenimuv.ph) or facebook or instagram accounts can be returned to our office.
Haenim UV Sterilizer products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
If the product was damaged or the wrong item was sent to you, we will cover the return shipping cost. However, if the reason for returning the product does not qualify for a free-return shipping (i.e. change of heart, ordered the wrong color, etc.), the customer will be responsible for the cost of returning the goods to us.
NOTE: Please remember to ship loose parts (trays, cords, replacement bulb, owner's manual) in the original storage box provided and NOT inside Haenim. Loose parts inside Haenim may damage lamps, bulbs and the glass window during shipping. Haenim must inspect and approve the returned product. Shipping & Handling will not be refunded. In the event of a refund, the refund will be processed only upon reciept of the returned item. Refunds (if applicable) will be made by 7 working days for bank payments and up to 30 working days for credit card refunds. We will only refund in the same method of payment. In the event that the returned unit is determined by Haenim NOT to qualify for a return/refund (i.e. has been damaged, not in its original packaging, past the qualified return date), Haenim reserves the right to reject the refund request.
Paid orders can be cancelled as long as product has not been shipped. However, once order has been shipped, this may no longer be cancelled.